CASE STUDY ANALYSIS Essay Example | Topics and Well Written Essays - 1500 words

CASE STUDY ANALYSIS - Essay Example The report highlights significant limitations in the communication system of Hotel Griffith. It also identifies the approaches that could be instrumental in preventing conflicts in the organization. The recommendations that Griffith Hotel could use to solve the issues are also available. These recommendations include the introduction of new recruitment processes. This is because the current process has several limitations that derail the growth of the entire hotel businesses. For example, the current processes reduce the motivation levels among the personnel. Additional recommendations include punishing employees who are disrespectful while working. Table of Contents Contents Contents 3 Literature Review 6 Transcript of the conversation between Samantha and the Guest 8 References 10 Case Study Analysis Introduction Modern business need to create efficient communication systems. This is because such systems reduce conflicts within the respective organization. The foremost intention of this report is to underscore the negative aspects of poor communication systems in organizations, for example, the hotel industry. The final part of the report highlights recommendations that need to be adapted. Consequently, the report identifies problems that hotel under study faces. Other key issues are also evident in the report making it follow the traditional report structure. The report offers a comprehensive literature review on significant theories of interpersonal communication. Finally, the report presents a transcript of a conversation between an employee of the hotel and an Indian guest. Identification of problems and key issues This case study of Griffith Hotel presents several problems related to communication. The management of Griffith Hotel is conservative especially in the operational processes. This negatively influences its entire operations. For example, the social exchange theory suggests that the relation that people’s relations are based on their res pective personal interests. The personnel within the company have personal interests that derail the communication process. For example, Simon, the Front Office Manager (FOM) believes that his views are appropriate. This is probably because of his maturity level and familiarity in the hotel industry (Hogan, 2008). Key issues within Griffith Hotel Case include the lack of an efficient coordination system in the hotel. Simon, the manger does not care to designate shifts among employees who can support each other. This creates continuous incidences of disagreement among the employees because they fail to understand one another. Additional issues related to the social exchange theory include the frequent disagreements between the management and the employees. This is because Simon fails to work with his subordinates appropriately. Instead, he orders them as if they were disobedient schoolchildren. Most of his employees complain that during their respective inductions, they are treated a s though they were naughty schoolchildren. Simon employs ineffective communication strategies with his subordinates (Kusluvan, 2003). The hotel lacks efficient human resources that would enable Griffith Hotel realize high profit levels. The current employees are ineffective. For example, Michelle, Ronny and Bruno have the relevant experience to offer exemplary services. They fail to deliver because of laxity while working at the hotel. These employees do not seem to have the desired professionalism in this industry. This

Kite Runner Essay Notes Essay Example for Free

Kite Runner Essay Notes Essay Q1 â€Å"I never thought of Hassan and me as friends†¦ history isn’t easy to overcome. Neither is religion. In the end, I was a Pashtun and he was a Hazara, I was Sunni and he was Shi’a, and nothing was ever going to change that. Nothing† (Hosseini 27) †¢DESPITE THE FACT THAT AMIR HAS SPENT HIS ENTIRE LIFE IN HASSAN’S company he does not consider Hassan to be his friend. This is because of social status. Hassan religion is seen to be below Amir and this is why they will never be able to be friends. Hassan does not understand this and takes every opportunity to please Amir, to make him happy. The two boys grew up together, they learned to crawl together, and they later taught each other how to ride a bicycle. But history and religion override all of the mitigation factors in this relationship, and Amir has decided that he doesn’t value this relationship to be anything more than a master and his servant. Q2 â€Å"I had one last chance to make a decision. One final opportunity to decide who I was going to be. I could step into that alley, stand up for Hassan- the way he’d stood up for me all those time in the past- and accept whatever would happen to me. Or I could run. In the end, I ran† (pg 82) †¢AMIR WAS ALWAYS TRYING TO PLEASE BABA, TO MAKE HIM PROUD, TO SEEK HIS approval. Amir was finally able to do this when he won the Kite Flying tournament. Baba had never been so proud. The only task left was for Hassan to run and find the winning kite. After a period of time Amir went to look for Hassan. He found him in the alley with Assed, and other bullies. Hassan had the winning kite, but there was a price to pay for this kite. Nothing is free in this world. Amir witnessed an act of unwavering loyalty from Hassan, as Hassan was being raped in order to keep the kite. Amir had the opportunity to step in and protect his companion, but instead chose to close his eyes. This was the price he had to pay to receive Baba’s affection, and this haunts Amir for his entire lifetime. Q3 â€Å"Mostly, I remember this: His brass knuckle flashing in the afternoon light; how cold they felt with the first few blows and how quickly they warmed with my blood†¦ for the first time since the winter of 1975, I felt at peace. I laughed because I saw that, in some hidden nook in a corner of my mind, I’d ever been looking forward to this† (302). †¢AMIR HAS FOUND HASSAN’S SON WITH ASSEF, LEADER OF THE TALIBAN AND rapist. Assef issues a challenge for the boy and Amir accepts, this is Amir’s way of forgiving himself for all of his past sins. He is finally being punished for never stepping in and trying to protect Hassan because of his cowardice. With each physical injury that Assef inflicts Amir is forgiven more and more. This incident will make it possible for Amir to atone himself of his sins and create a future relationship with Sohrab, Hassans son and his part nephew. Second Body Paragraph Q1 â€Å"Maybe he would call me Amir Jan like Rahim Khan did. And maybe, just maybe, I would finally be pardoned for killing my mother† (60) †¢BABA, AMIR’S FATHER, LOVED HIS WIFE. WHEN SHE DIED DURING CHILD BIRTH IT broke his heart. This created initial discord between Amir and Baba. One that was never able to abolish itself. Amir had different interests than Baba; this made it difficult for Amir to please Baba, which made it impossible for Amir to forgive himself for killing his mother at birth. Q2.

Disneylands Fiftieth Anniversary :: essays research papers

Over the past fifty years, the Walt Disney Company has proven itself over and over again to the world. The Walt Disney Company as a whole consists of over twenty smaller companies: ABC, Miramax Films, and ESPN to name a few. Within the past half century the Disney Company has built eleven theme parks, three water parks, and countless resorts and hotels as well as a cruise line which cover the globe. Expanding from Anaheim, California to Hong Kong and Tokyo, the Disney theme park line expounds the globe. But let Walt Disney’s original â€Å"Magic Kingdom† not be forgotten as the globe celebrates the â€Å"Happiest Homecoming on Earth. Fifty years ago, Disneyland, the â€Å"happiest place on earth† opened to the public. But this dream was no snap of the fingers, no, it took years of hard work and money. Walt Disney, a man from the small town of Marceline, Missouri, had a dream. He wanted a place where both the typical American family could spend a day together in a clean environment and also that they may have some form of entertainment while they were together. Walt was already an accomplished filmmaker and had the funds he needed, of course not all of the funds. His proposed idea was no more than a small park right across the road from the Disney Studios in Burbank that consisted of no more than a train ride and a carousel. This was far from what Disneyland initially became but nonetheless, it was a start, and a start is all that Disney needed. Work began. Walt Disney’s dream had begun. One-hundred sixty acres of citrus trees had been cleared and several houses torn down in what would soon be the site of Walt Disney’s Magic Kingdom. Work was long and difficult in the hot California sun making construction take a lot longer than expected. Unlike Walt’s other project in Florida, which would not come until much later, the Disneyland project was by no means a secret. The ABC television company made a deal with Disney to allow Disney to produce a weekly show that was â€Å"coincidentally† titled Disneyland and â€Å"coincidentally† had Walt as the host. Walt saw television as an open market to promote movies or in this case, Disneyland. Disneyland the show was fairly cheap to make and produce as Disney already had the film equipment necessary for filming.

Optometry Essay example -- essays research papers

Over half the people in the United States wear glasses or contact lenses. Optometrist, also known as â€Å"Eye Doctors† or â€Å"O.D.’s, have to provide there services in order to meet the demands. Optometrists have to be well-educated and friendly people.   Ã‚  Ã‚  Ã‚  Ã‚  All States and the District of Columbia require that optometrists be licensed, which requires a Doctor of Optometry degree from an accredited optometry school and passing both a written and a clinical State board examination. Licenses are renewed every one to three years and in all states, continuing education credits are needed for renewal. The Doctor of Optometry degree requires a four-year program proceeded by at least 3 years of study before they even start. Most students hold a bachelor degree or higher. You must have passed college English, Mathematics, Optics, Physics, Chemistry, Biochemistry, and Biology to get accepted into an optometrist college.   Ã‚  Ã‚  Ã‚  Ã‚  Employment of optometrists is expected to grow about as fast as the average for all occupations through 2008 in response to the vision care needs of a growing and aging population. As baby boomers age, they will be more likely to visit optometrists and ophthalmologists because of the onset of vision problems in middle age, including computer-related vision problems. The demand for optometry services will also increase because of growth in the oldest age group, with their increased likelihood of cataracts, glaucoma, diabe...

Stefan’s Diaries: The Craving Chapter 24

November 13, 1864 I am cursed. It is obvious now. Maybe that's what being a vampire means. Maybe tragedy and evil come with the hunger and the fangs; it isn't just having to live off human blood. It is the unending aloneness, being cut off from real life and from real relationships. Death will always be there to separate me from those I loved. There is a scroll of names in my head, and the list kept getting longer every day. Rosalyn was the first to die because of me. Katherine couldn't stand that I was engaged, so she killed the girl. Even Katherine's blood was on my hands. Though she came into my and my brother's lives and turned them upside down. She died as a result of my actions. I should never have tried to reason with my father, never tried to convince him of a different viewpoint. As soon as he confided in me about the vampire hunt, I should have done everything I could to get Katherine out of town. Pearl. She, too, could have escaped. I don't know exactly what her story was, but she seemed far more peaceable than Katherine. Alice the barmaid. All the humans I fed on in New Orleans. Too many to name, even if I had bothered learning their names. They were just unlucky folk who accidentally crossed my path when I was hungry or needed something. Callie. She died because I was stupid enough to think that she would be rewarded for helping out two vampires. The Sutherlands. Bridget, Lydia, Mrs. Sutherland, and Winfield. A normal family who just happened to catch the attention of one insane, vengeful vampire. And now Lexi. Lexi should have stayed in New Orleans in her hostel for the undead, safe in her own world where she could continue her own version of doing good. She will be the next to die unless I figure out how to save her. I have spent too much time in New York bemoaning my fate, moping, feeling cursed. By standing idly by, by complaining, I am letting evil occur all around me. Now is the time for action, for justice. I must channel my loneliness and despair into rage. I must stop being a coward, as I've always been, in both life, when I let my father bully me into a marriage I didn't want, and in death, when I've allowed Damon to torture me and kill the people I love. Never again will I let others bend me to their will. From now on I will fight. And I will free Lexi, if it is the last thing I do. I crumpled the piece of paper in my fist, growling with anger. How had he taken her? I hadn't heard a thing, even with my vampire senses. The servants, a couple of mice and rats in the walls, but nothing else. The vampire Lucius had come in complete silence and managed to seize – or disable – Lexi before she was able to cry out. What speed, what Power this beast must have! But for all of the vampire's ancientness, for all that he was a â€Å"direct descendant from Hell,† for all of the monster he was, he had, with that single piece of paper, revealed one very human weakness about himself. He had a very petty need to gloat. If Damon were in his place, I would have come downstairs and seen Lexi dead on the floor. But the beast wanted me to know that everyone around me was in danger, to scare me before he killed me. Now there was only one thing on my mind. If Lexi was still alive, it was my duty to go after her and save her. And if she wasn't alive†¦ it was my right and pleasure to kill Klaus's foot soldier. This I swore. What was it he had said in the prison? An eye for an eye. He took something valuable from me and Damon, our wives and their family, because we had taken Katherine from him. But the Sutherlands were human, of no importance and very easily disposed of. His beloved Katherine died in a church fire. What if†¦ The words struggled to the surface of my brain. What if he planned on killing Lexi the same way? Suddenly I felt like I had a chance again. But which church? There had to be hundreds in the city. I ran outside. The smell of decay hung heavy in the air, as though Lucius had unwittingly laid a path for me. I followed it south, feeling as though I were gaining strength with each step that brought me closer to where Lexi might be – and who I should be. I had tried to stay away from humans, and that hadn't worked. I had tried living with them, with disastrous results. But I had never tried a more moderate path. I would never be human, but I could help them, as I'd helped Bridget that night in the park. I could never live among humans, but I could find companionship among humans like Mrs. Sutherland and vampires like Lexi. Those ties would tether me to this world and keep me honest. I ran past a brick town house and grabbed a pigeon in midflight from the air, tearing into its neck for extra fuel. The stench was stronger now, and I saw an Irish Catholic church just two streets away. I knew people had actually been worried about this particular structure being torched, as had been done to others during the religious riots in Pennsylvania. But the place was quiet, with several old women sitting in the front pews, and oddly, the scent of decay that had permeated the air outside so strongly had evaporated. There was no odor of anything besides candles and incense burning at the altar. I slunk into a back pew and regarded the rose oculus window. The scene depicted a grieving Mother Mary in lapis lazuli blue as the sun, a bloody garnet, rose behind her. I closed my eyes and thought, hard. Why had Lucius thrown me off his scent? Was I wrong to assume that he wanted to bait me, so I could arrive at the correct church just as he put the match to the powder keg? What church would he choose – and why? Then it hit me: I was being stupid. The vampire had done due diligence and found out exactly where my bride's family lived; he wouldn't have just chosen a random church to burn down. He would have picked the chapel in which I was married. I knew the truth of this deep in my bones. But just as surely I knew that I couldn't go after him by myself. And there was only one person who was capable of helping me. Damon. Damon, who had trapped me into the stupid marriage that got the Sutherlands all killed. Damon, who had killed Callie. Damon, who swore to make my life a living hell for all eternity. But in the end I needed him. I had seen him control his powers in ways I could not. And I would need all the Power I could get on my side if I was to find a way to defeat an old one. Lexi had rescued us from prison, and surely even someone as debased and fallen as Damon would recognize that we owed her. The only problem was finding him. And now, I think I'm ready for a drink was what he had said. For most vampires that only meant one thing. For my brother, well, he could easily have meant hitting the bottle as well as draining a person or two. But where? In the weeks between following me to New York and â€Å"finding† me at the Chesters' ball, he had, as Lexi said, been sweeping the New York society scene as an Italian count. He had probably talked – or compelled – his way into any number of private clubs or restaurants. I wracked my brains, trying to remember the prattle Bridget had bored me with, about who was seen where with whom, and where was the latest place to go, and how there was an oyster bar serving genuine Pimm's Cup, just like in England. For lack of any better idea, I went there first. It was a lovely place in an otherwise unwholesome area at the southern seaport. Uncertain-looking sailors wandered from pool of streetlight to pool of streetlight, gathering in twos and threes to quietly discuss the seedier side of import and export, laugh loudly, and sing old drinking songs. Among all of this rotting seaweed, though, fancy livery and decorated carriages were parked: society men lured by the oysters, Pimm's Cups, and the dangerous aspect of the place. Inside there were quite a few of the young men I had seen at the Chesters' ball, as well as at my own wedding. Even Bram was there, but he was keeping to himself and looked ill. His face was ashen and his eyes sunken, and he wore black ribbons around his sleeves for mourning. His drink was untouched and he just stared sadly out the windows at the river. I turned my back to him, not wanting him to call out that a murderer – as he no doubt thought I was – was in their midst. I beckoned for the hostess to come over. â€Å"Has D – uh, the Count DeSangue been by here tonight?† I asked. The girl looked me up and down, face flushing with excitement. â€Å"With him accused of murder and this being his favorite place and me being his favorite girl, what on earth would make me tell you something like that?† I could see by the thick scarf she wore around her neck that she wasn't just warding off the cold night air – this had definitely been one of Damon's haunts. I started to reach into my pocket for bribe money. She saw where I was going and shook her head. â€Å"Not on your life, love. Not for Damon.† â€Å"You have no idea who he is, or what you're getting involved in,† I growled, grabbing her wrist. Her face fell and she tried to struggle out of my grasp. â€Å"Listen to me. I'm Stefan Salvatore – the other man accused of murdering the Sutherlands. Neither one of us did it, all right? We're both on the run from the police. Now tell me where he is.† I didn't compel her. I didn't exactly threaten her. But she nodded mutely and I relaxed my grip. â€Å"I don't know,† she said, rubbing her wrist. â€Å"I know he liked a drink at some of those fancy uptown places like the Skinny Black Cat and Xerxes' Repose. He even had his own table at the Twenty-Two Club.† At that moment a waitress came out. â€Å"Are you talking about the count?† she asked, an excited grin spreading across her face. I sighed. â€Å"Yes.† â€Å"Well, he once took me to Strange Fruit just a few blocks down.† â€Å"He took you on a date?† the hostess said, envy apparent in her voice. The waitress nodded proudly. â€Å"Thank you,† I said, meaning it. Lexi or Damon would have compelled the women to forget me at that point. I sighed, thinking about how much easier life would be if my Powers were stronger and my will weaker. I checked Winfield's pocket watch. It was five A.M.; an hour had passed since Lexi and I had first entered the mansion. Time was ticking by far too quickly for my liking, and every minute seemed to seal Lexi's fate more completely. Seconds later I was standing inside the door of Strange Fruit, a large, low, dark bar with giant wooden fans slowly turning overhead. The sailors who couldn't get into the oyster bar were there, along with every type of shady personality, lost soul, and criminal genius that managed to stay just this side of the law. Damon sat at a small rickety table by himself in just his shirtsleeves, a half-empty bottle of bourbon before him. â€Å"Nursing your wounds?† I asked, walking over. He didn't even bother looking surprised. â€Å"A minor setback, brother. Don't forget I have those dowry checks. As soon as things quiet down a bit I, and they, are out of this town.† â€Å"Doubtful any bank would cash a check for a suspected murderer.† â€Å"You really need to stop thinking like a human and start thinking like a vampire. There is no bank teller I can't compel.† He stretched languorously and poured some drink into his glass. Then he offered the glass to me, and chugged a big swallow directly from the bottle. â€Å"I need your help,† I said, pushing the glass away. I handed him the piece of paper and filled him in on what had happened. He squinted his eyes as he read it. â€Å"So?† I looked at him, gape-mouthed. â€Å"He has Lexi,† I repeated. Then, afraid he was too drunk to understand what that meant, I pointed out the obvious. â€Å"We have to save her!† â€Å"Mm.† He thought about it for a moment. â€Å"Nope.† He made a big show of slowly kicking his legs back up onto the table, as if he had been in the midst of an important activity when I had interrupted him. â€Å"What is wrong with you?† I demanded. â€Å"You saw him – he'll destroy her!† â€Å"So what?† Damon asked. â€Å"It was her choice to come to New York. No one asked her to come up here.† â€Å"She got us out of prison – â€Å" â€Å"We, excuse me, I was doing, just fine in that department. You forget. We could have gotten out on our own. We didn't need her for that. She was meddling. If further meddling got her captured, well, that's her own damn fault.† The anger that had ignited in me upon finding the note from the beast was now stoked into a rage that almost had me turning into full vampire mode. For just a moment, I didn't care who saw me. â€Å"You,† I said, trying to calm down, trying to put the blackness I felt into words. Damon sat up and looked me in the eye almost eagerly, waiting for the fight. â€Å"You are†¦ you are†¦Ã¢â‚¬  I spat. â€Å"I am what you made me,† Damon said dully, lifting his glass as though to toast me. I grabbed his shoulders. â€Å"No. You don't have to be a heartless killer. Even Katherine wasn't that.† Damon's eyes flashed. â€Å"Don't speak to me about who Katherine was! I knew her better than you did.† I shook my head. â€Å"Even you know that's not true. You loved her more, but I knew her just as well. All Katherine wanted was for the three of us to be together forever. She would not have wanted us to be at odds, fighting. She would not have wanted this.† The surprise and anger on his face at what I'd said was almost worth it. Almost. â€Å"I'm going to save Lexi. Or die trying. And if by some miracle I don't die – I never want to see you again.† And before he could prepare some witty comeback or some threat, I banged my way out into the night, leaving my brother behind forever.

Top 9 Tips on Using Jake Brake

Top 9 Tips on Using Jake Brake Dave, long-time professional driver, writing for Smart-Trucking.com has some advice for drivers uncertain of when and whether to use their Jake brake. The Jake brake, named for the Jacobs engine company that popularized it, is an engine mechanism that opens exhaust valves and released compressed air in the cylinders to slow vehicles without use of the service brakes. Due to its loud roar, some highways bear signs saying â€Å"No Jake!† but when used judiciously, it can be tremendously helpful (though the debate is ongoing about which conditions merit its use). 1. Do not use the Jake in icy or slippery road conditions! Avoid using it when the truck is not going at a controlled speed, also.2. If you must use it, make sure your trailer is straight and lined up behind the cab to prevent jackknifing.3. Using the Jake properly on mountainous or hilly roads can save wear and tear on the brake pads and tires. Dave recommends using a gear low enough to let the jake to do 90% of the bra king when going down a steep grade.4. Check engine temperature and oil levels before using the Jake- it should be running at operating temperature and no colder, and the oil levels should not be low. Test your brake at the beginning of your trip.5. Operate the Jake in the shifting range, about 1100-1400 rpms, to protect the motor. Don’t use it when shifting; it may stall your truck.6. â€Å"On a 3 position Jake, position 3 is strongest and used most often. Positions 1 2 are used in less than favorable road conditions.†7. You can leave the Jake on at all times or turned on when necessary; if left on, it functions in a â€Å"no fuel position†- take your foot off the fuel to use it.8. The noise of the Jake should be an incentive to only use it when safety is of utmost importance.9. Follow the guidance of your CDL training instructor at all times, and keep these recommendations in mind!Best Practices for Using the Jake Brake

A report regarding the attractiveness of alternative countries Research Paper

A report regarding the attractiveness of alternative countries Research Paper A report regarding the attractiveness of alternative countries – Research Paper Example Prospects of FDI in China Inserts His/Her Inserts Grade Inserts Contents Contents 2 Potential return on FDI in China 3 Tax benefits 4 Special Economic Zones 4 FDI confidence index 4 Bibliography 5 Potential return on FDI in China China’s persistence in attracting FDI is one good reason why future investors are attracted to its large market. Economies of scale make it better for the multinationals in China to be located in same areas and share information. China provides a lot of incentives to companies that plan on investing. According to some statistics, in 2008 china was the most attractive country for FDI. China is a country with where cheap labor is easily available giving a cost advantage to the companies investing. (Diego Quer, 2008) Moreover, China is largely a buyer’s market keeping in mind the country’s population of 1.3 billion people. And with time there is an expectation that the purchasing power of Chinese residents is likely to increase sharply because of the lower rates of inflation and a good annual GDP growth rate of 8 % for the country. To top it all China’s government recently has eased down the regulations and laws concerning foreign investment in China. As a result of these incentives a lot of companies invested in China and as according to research FDI flows into china were of about 83.5 billion dollars which grew to 108.3 billion in 2008 with continued investment announcements and a positive investor outlook. (Jianhong Qi, 2008) The trend of FDI in China has changed since 2001 after it joined WTO. Since then until now foreign investors who have invested in China have formed companies entirely owned by foreign capital. Other than industry and hi-tech foreign investment is also allowed in the financial services, insurance and banking sectors. (Jianhong Qi, 2008) Tax benefits Most of the benefits that the Chinese government offers to foreign investors investing in China are in the form of tax benefits. These include customs and income tax benefits which are given for investing in a particular special economic zone. Also value added tax benefits are offered. These benefits are approved mostly depending on the nature of investment. (Diego Quer, 2008) Special Economic Zones Talking of the Special Economic Zones in China, there are 5 zones in the south of China here tax benefits are offered. These tax benefits include a corporate tax of 15%, a tax exemption for the first two years of operation along with a tax rate of 12.5% for another three years, a 6 years tax exemption for projects in environment protection, infrastructure and energy. (Kandil, 2011) There are similar benefits offered for investment made in Shanghai where there are 5 development zones specializing in agriculture, financial services etc. FDI confidence index The foreign direct investment confidence index provides a unique look for companies intending to invest internationally giving them an insight of the present and future prospects. This survey is conducted by A.T. Kearney Since the year 2002 China was a top ranked destination for foreign investors. Also according to the 2010 FDI confidence index China holds the top position among the 25 countries with high confidence of investors. This index and optimism of investors is an indication of a strong economy. (Kandil, 2011) Bibliography Diego Quer, E. C. (2008). Foreign Direct Investment in China: Beyond the Representative Office. Journal of Asia Business Studies , 50. Jianhong Qi, H. L. (2008). Spillover effect of FDI on Chinas knowledge creation. Chinese Management Studies , 50. Kandil, M. (2011). Financial flows to developing and advanced countries: determinants and implications. International Journal of Development Issues , 50. homeworkgenie@hotmail.com